By making a reservation with StayTofino, you are acknowledging that you have read, and understood the terms and conditions below.
Before Your Stay
StayTofino accepts Visa and Mastercard. A 50% deposit is due at the time of booking, with the remaining 50% due 30 days before arrival. Reservations made within 30 days of arrival will be charged 100% at time of booking.
Check-in & Check-out
Check-in is after 4pm. Check-out is before 11am. Due to a tight cleaning schedule, checkout times will be strictly enforced. You must contact us if you need to make alternate arrangements.
StayTofino operates on a 30-day cancellation policy. Reservations cancelled with more than 30 days notice will have their deposit refunded, less a $50 cancellation fee. If you cancel with less than 30 days notice the entire cost of the rental will be forfeited. Early departure does not warrant any refund of fees paid.
Dogs are allowed at certain StayTofino properties with a $40 pet fee. Sorry, no cats. Please confirm that your requested property allows dogs before you reserve. If you bring a dog into a property that does not allow dogs, or bring a dog without first advising StayTofino’s management, StayTofino reserves the right to cancel your reservation, and the entire cost of the rental will be forfeited.
Guests are responsible for cleaning up after their pets. At no time are pets to be left unattended. The Pacific Rim National Park and the District of Tofino’s bylaws require that all dogs be on a leash at all times. This includes all beaches.
Renters under 25 years of age must have prior approval from StayTofino’s management.
Renters arriving with more than the allowed number of guests at their rental property (as listed on the properties listing page) will be billed $50 for each extra person, per night. Alternately, and at the sole discretion of the StayTofino’s management, your reservation will be cancelled and the cost of the entire reservation will be forfeited.
During Your Stay
The individual making the reservation and paying for the rental shall also be responsible for the conduct of all other persons in the rental, or on the rental property during their stay- whether a member of their party or not.
Many of StayTofino’s properties are child friendly, but they are not necessarily child proof. If you are arriving with children, please check for any hazards that may harm your child.
All interior spaces of all StayTofino’s properties are smoke free. Guests are welcome to smoke outside, but please dispose of cigarette butts properly. There will be a $200 cleaning fee if it is discovered that you’ve smoked in your unit.
You will receive instructions in your confirmation letter about the number of parking spaces available at your rental. Guests arriving with more vehicles than there are parking spots available will be responsible for locating a suitable additional parking space.
Instructions for key pick-up are different for each property, and will be provided in your confirmation email. There will be a $25 fee for un-returned or lost keys.
StayTofino’s properties are located in residential neighborhoods. If you’re looking for a place to party, we suggest you look elsewhere for accommodation. Quiet time is 11pm-8am. Any noise complaints from other guests or neighbours during these hours will, at the sole discretion of StayTofino’s management, be charged a $200 noise fine and/or have their reservation cancelled with no refund.
All StayTofino’s properties have kitchens equipped with a fridge, freezer, stove, microwave, toaster, coffee maker, kettle, pots, pans, dishes, cutlery, glassware, etc. A starter pack of coffee, tea, sugar, and whitener is provided. Dish cloths, paper towels, and dish soap are also provided.
There will be enough bath towels for each guest in the rental, plus a few extras. Do not take the bath towels to the beach. There will be separate beach towels available for your use. Stay Tofino has found it very wastefull to stock our properties with single use soaps, shampoo, conditioner, etc. Please bring your own.
Hot Tubs & Saunas
If you are staying at a rental that has a hot tub or sauna, you agree to abide by the specific posted rules for the hot tub or sauna at that rental. Hot tubs and saunas will be checked on your arrival day, your departure day, and every 3 days during your stay. At the sole discretion of StayTofino’s management, if the hot tub needs to be drained, cleaned, and re-filled, you will be charged a $150 hot tub maintenance fee. Your credit card will also be charged for any damage to the hot tub or sauna due to misuse, and/or damaged or missing parts.
For properties with BBQs, please shut off all valves and dials, and ensure that all food residue is scraped and/or burned off after cooking. The BBQ should be left ready for the next guest to use when you depart. Any BBQ requiring extra cleaning will result in a $25 charge being applied to your credit card.
Please rinse all beach gear outside, especially wetsuits and surfboards.
Garbage & Recycling
Garbage and recycling must be disposed of in the provided bins. Instructions vary for each property, and will be included with your confirmation letter. At no time is garbage to be left outside. The crows will be into it almost immediately during daylight hours, and bears or racoons could get into it if left overnight.
Weather & Power Outages
No refunds will be given for storms or power outages.
A cleaning fee is charged on each new reservation, and is based on the size of your rental. StayTofino’s properties are professionally cleaned after each guest, but you are still required to leave your rental in the approximate condition that you found it.
- Return all furniture, appliances, beds, etc., to their original location
- Place all soiled towels in the bathtub or shower. Do not strip the bed linens.
- Clean dishes in the dishwasher or drying rack are acceptable
- Place garbage and recycling in the provided containers
Daily cleaning during your stay is not included in the rental rate, but can be arranged for an additional fee of $30/hour, per cleaner, plus tax. If your rental requires additional cleaning above and beyond the normal time allotted, your credit card will be charged an additional fee of $30/hour, per cleaner, plus tax, for the extra housekeeping required.
After You Leave
Upon your departure, your rental will be assessed for any damage and/or missing items. These items include, but are not limited to:
- The property or its contents, beyond normal wear and tear
- Linens, towels, and bedding stained or missing
- Carpet, wood/tile floor stains
- Kitchen counter and appliances
- Interior walls, windows, and window coverings
- Breakage, theft, or any other damage
If any deficiencies have been found, your credit card will be charged to recover the costs.
Lost & Found
StayTofino will not be held responsible for any items left behind. We will do our best to contact you and hold the item for 30 days. If requested, items will be returned at your expense.
Limitation of Liability
StayTofino acts as a Rental Agent only, as each property is individually owned. Neither StayTofino, nor the property owners are responsible for any accidents, injuries or illness that occurs while on the premises. Neither StayTofino, nor the property owners are responsible for the loss of personal belongings or valuables of the guest.
By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises by themselves, their pets, or others whom they invite to use the premises, and hereby waive any claims of liability or negligence against StayTofino or the property owner for any accidents, injuries or illness that occurs while on the premises or its facilities.
StayTofino will endeavour to provide the accommodation as described at the time of reservation, or to provide alternate equivalent accommodation.
There are, however, certain matters that are beyond the control of StayTofino’s management. They include, but are not limited to:
- Loss of the accommodation by fire, flood, earthquake, tsunami, or other damage
- Changes of ownership or termination of management services
- Changes in the law, seizure, or other loss of the accommodation property
Other than issuing a refund, StayTofino will assume no responsibility or liability arising out of the accommodation not being available or suitable. StayTofino assumes no responsibility or liability for injury, loss, or damage arising out of the use or occupation of the accommodation.